We’re looking for a Front Desk Manager to lead and coach our guest services teams across two salon locations. This is a hands-on, player/coach role where you’ll train and motivate front desk associates, ensure smooth daily operations, and drive results in sales, memberships, and guest satisfaction.
If you thrive in a fast-paced, people-focused environment and want a leadership role that blends customer service, sales accountability, and team management, this could be the perfect fit.
What You’ll Do:
- Lead front desk associates to hit revenue, membership, and retail sales goals.
- Actively promote memberships and packages; coach staff on consultative sales.
- Deliver an elevated guest experience at every visit and ensure accurate transactions.
- Manage staff schedules and ensure adequate coverage for all business hours.
- Audit POS transactions and daily reports for accuracy; correct errors promptly.
- Provide coaching and monthly scorecards to staff; hold 1:1 meetings to review performance.
- Support recruiting by screening resumes and participating in interviews as needed.
- Address guest issues promptly and coach staff on service recovery.
- Maintain retail displays, stock levels, and front desk presentation standards.
- Track and report on KPIs including revenue, utilization, guest retention, lead conversion, and reviews.
What Success Looks Like:
You’ll be measured on key performance indicators such as:
- Revenue and utilization (bookings/no whitespace)
- Visit frequency and recurring appointments
- New member growth and retention
- Lead-to-booking and starter set-to-member conversion
- Average ticket value (add-ons, upgrades, retail)
- Guest review quality and quantity
- Accuracy of daily reporting and transaction compliance
- Adequate staffing coverage across both salons
What We’re Looking For:
- 3+ years of customer service experience (retail, hospitality, or beauty preferred).
- 1+ year of supervisory or team lead experience.
- Strong sales skills with ability to coach others in selling.
- Organized, detail-oriented, and able to multitask.
- Confident communicator with ability to motivate and hold staff accountable.
- Comfortable with POS systems, Microsoft Excel, and reporting tools (MindBody a plus).
- Reliable transportation to travel between two assigned salons.
Why Join Us?
- $18–$20/hour base + monthly performance bonus
- Paid time off + free beauty services
- Career growth potential within a multi-location portfolio
- A supportive, guest-focused, team-driven culture
✨This is your chance to step into a true leadership role in a growing beauty business. If you’re ready to coach, motivate, and deliver results, we’d love to meet you!
WHAT WE DO:
The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.
WHY JOIN OUR TEAM:
We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory-based and hands-on education to further your professional careers.
Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Lash Lounge Corporate.
